Payments

CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. allows recurring and ad hoc payments to be made to clear or reduce their outstanding Balance, as well as pre-pay recurring purchases

CMP supports recurring direct debit payments including Bankers Automated Clearing Services (BACSClosed Bankers Automated Clearing Services. A system in the United Kingdom for making payments directly from one bank account into another.), recurring and one-off debit or credit card payments, bulk one-off payments, and refunds. Payments can also be provided from third parties such as debt recovery agencies and banks using CMP's Generic Payment Upload facility.

Payments can be made directly from AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. as well as via CMP web services through third partyClosed Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. applications such as sales order portals, self-care applications, and Integrated Voice Recognition (IVRClosed Interactive Voice Response. An automated customer management interface that accepts voice and phone tone input to allow limited self-management of an account.).

Note: Full details of recurring payments can be found in the Payments Functionality Guide.

Recurring Payments

CMP can automatically collect payments when a customerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.’s bill becomes due through the following schemes:

ClosedDirect Debit

A direct debit is an instruction from a customer (debtor) to their bank or payment services provider, authorising an organisation (creditor) to collect variable or fixed amounts from their accountClosed In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices., as long as the customer is given advance notice of the collection amounts and dates. Payments are collected directly from a subscriberClosed The end user of a network.’s bank account. In CMP, direct debits are handled as followed:

  • The CMP direct debit extract routine determines direct debit paying customers with payments due and unprocessed direct debit refund requests.
  • Direct debit extracts are transmitted to BACS via a third party payment handler for processing.
  • Payments are posted to the Sales Ledger in CMP immediately when direct debit extracts are transmitted, assuming success of the payment, with a calculated posting date resembling when the customer's bank account will be debited or credited.

CMP generates and automatically processes a number of files to manage direct debit payments:

  • Mandate Registrations – Transmission of new Direct Debit instructions

  • Mandate Revisions – Reception of rejected, amended or cancelled Direct Debit instructions

  • Recurring Payments – Transmission of payment and refund transactions that are due for settlement based on the account’s payment method and financial activity

  • Recurring Payment Rejections – Reception of recurring payment transactions that have been rejected due to insufficient funds or other reasons.

ClosedRecurring Authority Card Payments

Recurring payments taken automatically from a subscriber’s credit or debit card.

The due date of a bill is based on the Payment Terms associated with the account at the time the bill is produced, for example a bill produced on the 10th of a month with 14 day payment terms becomes due on the 24th.

With each recurring payment scheme, payment failures are handled to initiate appropriate follow-up activity, such as retries and subscriber communication. When a payment request has failed (including any retries), the subscriber is eligible to enter Credit Control.

The due date of a bill is based on the Payment Terms associated with the account at the time the bill is produced, for example a bill produced on the 10th of a month with 14-day payment term would become due on 24th.

With each recurring payment scheme, payment failures are handled to initiate appropriate follow-up activity, such as retries and customer communication. When a payment request has failed (including any retries), the subscriber is eligible to enter Credit Control.

One-off Payments

One-off payments are made by CMP users on behalf of customers calling the contact centre via AgentView. One-off payments can also be made via third party self-care applications and interactive voice response systems (IVR) using CMP web serviceClosed XML- or JSON-based information exchange systems that use the Internet for direct application-to-application interaction. These systems can include programs, objects, messages, or documents..

One-off payments can be made using an existing or new credit or debit card or via batch CMP functionality:

Card numbers are not stored in CMP. An external system can register a card in CMP with a token that can be used in future for one-off payments using that card.

Batch Payment Upload

Service providers can have the ability to accept one-off payments via third parties outside of CMP, for example direct bank transfers.

Customer and payment details are captured in Batch Payment Upload extracts

 CMP uses the customer Account Number specified to search for an Account in CMP:

Refunds

Refunds are raised in AgentView or by web services, with the option to refund by direct debit, credit or debit card, or manual payment (cheque).

CMP users can select the amount to be refunded which is then processed via a third party payment interface. Refunds are returned to the preferred payment method or by cheque for manual payment methods. Manual payment refunds are processed by the Recurring Payment job running in CHEQUE mode.

CMP has functionality to handle refund rejections and expired payment methods.